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FAQ Returns & Exchanges

Question:
How do I return an item?
Answer:
Click here to be directed to our returns page. Be sure to read all of the instructions carefully.  Read "Important Info on Returns" below for more information.

Question:
How do I exchange an item for a different size?
Answer:
Follow the instructions on our Returns Policy page to exchange an item.

Question: 
How long does it take to get my refund?
Answer: 
Refunds are usually issued within 1-2 days from when we receive the package.  We will send you an email letting you know that your refund has been issued. It can take your bank up to 2-3 days to return the funds to your account.

Important Info on Returns

  • Shoes
    • DO NOT WEAR YOUR SHOES OUTSIDE IF YOU THINK YOU MAY NOT KEEP THEM.
    • You can return shoes provided they have not been worn outside or in a game. Shoes that have been worn outside or on the court can NOT be returned for any reason other than a manufacturers defect. Once they have dirt on them, they can not be returned.
    • Our Advice: Try your shoes on in your house and wear them for a while to make sure you like them. Once you wear them outside or on the court they are yours to keep.
    • We will not take back dirty shoes.
  • Clothing
    • Shirts, Pants, and Jackets can be returned provided they have not been altered, laundered, or game worn.
    • Pants: Be sure to try on all pants before having them hemmed. It can happen that a pair is mis-labeled or incorrectly sent. Please make sure they fit before hemming.
  • Compression & Undergarments
    • Undergarments and compression CAN NOT be returned for any reason other than manufacturers defect once the package is opened.
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