Express Returns & Exchanges

For Exchanges:

Best Way: The fastest way to replace an item you are returning is to order the new items on our website. Then, send back the items you no longer wish to keep by following the returns process below. You will receive a refund for the returned items when they are received.

Alternate Way: You may send your item(s) back to us for exchange by using your own return shipping label. Be sure to include a note indicating what you wish to exchange. When we receive the shipment we will send your new items out. You will be contacted if there is a balance due. You will not be charged shipping by us when we send the new items out. If you use our pre-paid label you will be refunded for your returned items. NO EXCEPTIONS. Send exchanges to:

Purchase Officials Supplies
Attn: Exchanges
2215 E. Waterloo Rd. #203
Akron, OH 44312

Please Click Here for an exchange form to include with your return shipment.

For Returns:

With the exception of personal use items, you may return any non-worn, unused, unaltered, non-laundered or defective item for a full refund within 60 days of delivery. To start a return, click the button below. 

 

Refund Terms & Conditions

Refunds will be issued to the original form of payment, or you may choose a Purchase Officials gift card. Your original shipping charges are nonrefundable. Refunds are usually issued 3-5 days after the return package is received. We'll send an email confirmation when the refund is processed.

If you received free shipping on your original order, and your return causes that order to fall below $99, original shipping charges may be deducted from your refund.

Compression undergarments and protective cups cannot be returned or exchanged. Items being returned must be in new condition and unaltered. If your items do not meet these conditions they will be returned to you.

When returning shoes, please put the shoes in the manufacturer's box, and then place the manufacturer's box (with the shoes) inside of another shipping container. DO NOT put the shipping label on the manufacturer's box itself.

Defective Items - Please contact our Customer Service Department, even if beyond 60 days of purchase, at support@purchaseofficials.com and include pictures of the defect and a brief description of the issue. If the item is deemed defective, we will contact the manufacturer and either issue a replacement or refund (for orders placed within 60 days) back to your original form of payment. If outside the 60 days, an electronic gift card will be issued via email.