Holiday Hours:
Dec 23 10AM - 4PM | Closed Dec 24, 25, 26 | Dec 27 10AM - 4PM
Returns & Exchanges
Free Shipping to the Contiguous US on orders +$129 | Free Returns
Search
Loading...
Frequently searched items
Cart

Exchange Page

To Make an Exchange:

  • Include a note indicating what you wish to exchange or Click Here for an exchange form to include with your return shipment.
  • When we receive the shipment we will send your new items out. You will be contacted if there is a balance due.
  • You are responsible for the return shipping to us. However, you will not be charged shipping by us when we send the new items out to you.  

Send exchanges to:

Purchase Officials Supplies
Attn: Exchanges
2215 E. Waterloo Rd. #203
Akron, OH 44312

TIP: If you need your new items right away, consider making a new purchase for the items you need.  Then you can send back the unwanted items as a return for refund.

Exchange Terms & Conditions

Compression undergarments and protective cups cannot be returned or exchanged. Items being returned must be in new condition and unaltered. If your items do not meet these conditions they will be returned to you.

When returning shoes, please put the shoes in the manufacturer's box, and then place the manufacturer's box (with the shoes) inside of another shipping container. DO NOT put the shipping label on the manufacturer's box itself.

Defective Items - Please contact our Customer Service Department, even if beyond 60 days of purchase, at support@purchaseofficials.com and include pictures of the defect and a brief description of the issue. If the item is deemed defective, we will contact the manufacturer and either issue a replacement or refund (for orders placed within 60 days) back to your original form of payment. If outside the 60 days, an electronic gift card will be issued via email.

Questions & Answers
Free Returns Info

Important Info on Returns

  • Shoes
    • DO NOT WEAR YOUR SHOES OUTSIDE IF YOU THINK YOU MAY NOT KEEP THEM.
    • You can return shoes provided they have not been worn outside or in a game. Shoes that have been worn outside or on the court can NOT be returned for any reason other than a manufacturers defect. Once they have dirt on them, they can not be returned.
    • Our Advice: Try your shoes on in your house and wear them for a while to make sure you like them. Once you wear them outside or on the court they are yours to keep.
    • We will not take back dirty shoes.
  • Clothing
    • Shirts, Pants, and Jackets can be returned provided they have not been altered, laundered, or game worn.
    • Pants: Be sure to try on all pants before having them hemmed. It can happen that a pair is mis-labeled or incorrectly sent. Please make sure they fit before hemming.
  • Compression, Undergarments & PPE Masks
    • Undergarments, compression and PPE Reusable Masks CAN NOT be returned for any reason other than manufacturers defect once the package is opened.

Returns & Exchanges

  • Returns that meet the above conditions will be accepted up to 30 days after you receive your items.
  • Your refund will be issued to the original form of payment. Your orginal shipping is not refundable.
  • Click Here for the returns page. Be sure to include the return form with your return shipment.