With the exception of personal use items, you may return any non-worn, unused, unaltered, non-laundered or defective item for a full refund within 60 days of delivery. If you use our return shipping label, you will be refunded for your item. No Exceptions.
Click the button below to start the process of obtaining a return label:
Refund Terms & Conditions
Refunds will be issued to the original form of payment, or you may choose a Purchase Officials gift card. Your original shipping charges are nonrefundable. Refunds are usually issued 3-5 days after the return package is received. We'll send an email confirmation when the refund is processed.
If you received free shipping on your original order, and your return causes that order to fall below $99, original shipping charges may be deducted from your refund.
Compression undergarments and protective cups cannot be returned or exchanged. Items being returned must be in new condition and unaltered. If your items do not meet these conditions they will be returned to you.
When returning shoes, please put the shoes in the manufacturer's box, and then place the manufacturer's box (with the shoes) inside of another shipping container. DO NOT put the shipping label on the manufacturer's box itself.
Defective Items - Please contact our Customer Service Department, even if beyond 60 days of purchase, at firstname.lastname@example.org and include pictures of the defect and a brief description of the issue. If the item is deemed defective, we will contact the manufacturer and either issue a replacement or refund (for orders placed within 60 days) back to your original form of payment. If outside the 60 days, an electronic gift card will be issued via email.